this page explains how to delete data that reeldrop holds about you. it is published by 10517933 Canada Ltd., operating as reeldrop.io, and is required for compliance with the meta platform terms and applicable privacy laws.
two paths to deletion
there are two separate ways to remove data from reeldrop:
- disconnect instagram only: removes the data we hold from your connected instagram account, but leaves your reeldrop account in place.
- delete your reeldrop account: removes everything we hold about you, including any connected instagram data.
disconnecting instagram
you can disconnect in either direction:
- from inside reeldrop: go to settings, find your connected instagram account, and click disconnect.
- from facebook / instagram: open facebook → settings → apps and websites → active → reeldrop → remove. meta will then call our deauthorization webhook.
within 7 days of either action we delete the following instagram-related data:
- your instagram oauth access token and refresh metadata.
- cached instagram user id, username, and profile picture url.
- scheduled posts that were not yet published.
- insights snapshots fetched on your behalf.
we retain only what is necessary to operate the service: aggregated anonymous analytics, billing records (if any), and audit logs of the disconnection event.
deleting your full reeldrop account
to fully delete your reeldrop account today, email us from your registered email address at hello@reeldrop.io with the subject line “delete my reeldrop account”. we will confirm receipt within two business days and complete deletion within 30 days.
an in-app one-click deletion button is on our roadmap. until it ships, the email path above is the canonical method.
what gets deleted vs. retained
deleted
- your clerk identity and profile (name, email, avatar).
- your workspace and any workspaces you own.
- all uploaded media stored in our aws s3 buckets (videos, images, cover frames).
- captions, hashtags, schedules, and post metadata.
- connected instagram accounts and their access tokens.
- carousel projects and generated slides.
- AI prompt history associated with your account.
retained
- billing and tax records: invoices and payment receipts are retained for 7 years, as required by canadian tax law.
- security and audit logs: retained for 90 days to support fraud, abuse, and security investigations.
- aggregated anonymous analytics: usage statistics that cannot be linked back to an individual user.
- backups: encrypted backups are purged on a rolling 30-day cycle, after which deleted records are fully gone.
timelines
- instagram disconnection: within 7 days.
- full account deletion: within 30 days of your request.
- backup purge: rolling 30-day cycle after primary deletion.
third-party data
content you have already published to your instagram feed lives on instagram’s servers, not ours. we cannot delete it for you. please remove those posts directly from instagram.
for AI prompts processed by google gemini, we will request deletion in line with google’s data controls. google retains some inference logs under its own policies, which you can review at policies.google.com/privacy.
confirmation
once your deletion request has been completed we will send a confirmation email to the address on file. if you do not receive a confirmation within 30 days of your request, please follow up at hello@reeldrop.io.
questions or escalations
for any questions about deletion, or to escalate a request that has not been actioned, contact hello@reeldrop.io. for the broader picture of what we collect and how we use it, see our privacy policy.
last updated: may 8, 2026