Terms of service

These terms of service (“terms”) form a binding agreement between you and 10517933 Canada Ltd., a Canadian corporation operating as reeldrop.io (“ReelDrop”, “we”, “us”). They govern your access to and use of reeldrop.io, our applications, and any related services (collectively, the “service”).

1. Acceptance of these terms

By creating an account, signing in, connecting an Instagram account, or otherwise using the service, you agree to be bound by these terms and by our privacy policy. If you do not agree, do not use the service.

2. Eligibility

You must be at least 13 years old to use the service (or 16 if you live in the European Economic Area). You must have the legal capacity to enter into a contract, and you must not be barred from receiving the service under the laws of Canada or your jurisdiction.

3. Your account

Authentication is handled by Clerk. You are responsible for keeping your sign-in credentials safe and for any activity that takes place under your account. One human per account. Notify us immediately at piyush@reeldrop.io if you suspect unauthorised access.

4. Acceptable use

You agree not to:

• Use the service to send spam or to publish unsolicited bulk content.
• Scrape Instagram or any other platform outside of the integrations we provide.
• Build automation that violates the Meta Platform Terms or Instagram Community Guidelines.
• Upload, generate, or publish content that is illegal, infringing, defamatory, harassing, or that depicts the sexual exploitation of minors.
• Attempt to reverse engineer, probe, or disrupt the service, or to circumvent our rate limits or security controls.
• Use the service to impersonate another person or entity.

5. Instagram and Meta Platform compliance

ReelDrop publishes content to Instagram on your behalf using the official Instagram Graph API. When you connect an Instagram account, you also agree to the Meta Platform Terms and Instagram Community Guidelines. We never store your Instagram password. You can revoke our access at any time from your Instagram or Facebook settings, or from inside ReelDrop.

The Inbox shows the direct messages other people send to your connected account. Those messages are written by them, not by you or us. We store them, and a private copy of the photos, videos, PDFs and voice messages they send, only to operate the Inbox for you, as described in our Privacy Policy. You are responsible for how you use them, including replying within Instagram’s messaging rules and the Meta Platform Terms. Replying from the Inbox is available on paid plans.

6. AI-generated content

Our AI features use Google Gemini and OpenAI to generate captions, hashtags, and images. AI outputs are probabilistic and may contain inaccuracies, may inadvertently resemble third-party material, or may be unsuitable for your context. You are responsible for reviewing AI-generated content before publishing it. By using these features you grant us permission to send your prompts and uploaded media to Google Gemini and OpenAI for inference, subject to their respective terms.

7. AI assistants and automated access

You may connect an AI assistant — Claude, ChatGPT, Meta Muse, or any client that speaks the Model Context Protocol — to your ReelDrop account, either by signing in with it or with an access token you create in Settings. This is the only supported form of automated access; scripted access by any other means, including scraping the web app or reusing session cookies, is not permitted under section 4.

Anything a connected assistant does is your action. It acts with your permissions, in the workspaces you belong to, and everything it publishes, schedules, edits or deletes is treated as done by you — including content posted to Instagram, which is subject to section 5 and to Instagram’s own terms exactly as if you had posted it yourself. You are responsible for reviewing what an assistant proposes before you approve it, and for keeping your access tokens secret. Treat a token like a password: anyone holding it can act as you until you revoke it.

You can revoke a token or disconnect an assistant at any time in Settings. We may rate-limit, suspend or revoke automated access that degrades the service for others, breaches section 4 or 5, or appears compromised. We do not control third-party assistants and are not responsible for what they do with data they have requested; their own terms and privacy policies govern that.

8. Your content and license to us

You retain ownership of the photos, videos, captions, and other content you upload or generate (“your content”). You represent that you have all rights necessary to upload, store, and publish your content via the service.

You grant ReelDrop a worldwide, non-exclusive, royalty-free license to host, transcode, transmit, display, and publish your content solely for the purpose of operating the service and publishing on your behalf to your connected Instagram account. This license ends when you delete the content or your account, except to the extent required by law or already published to Instagram.

9. Fees and subscriptions

ReelDrop offers tiered plans (currently Starter, Influencer, and Creator; the active list and pricing live on our pricing page). Paid plans renew automatically at the end of each billing period unless you cancel. You can cancel at any time from your account settings; cancellation takes effect at the end of the then-current billing period. Except where required by law, fees are non-refundable for partial billing periods.

Founding-deal money-back guarantee. Founding Lifetime and Founding Yearly purchases made during our founding launch period include a 15-day money-back guarantee: email piyush@reeldrop.io within 15 days of purchase and we will refund the full amount, no questions asked. After 15 days, the standard policy above applies.

10. Termination

You may delete your account at any time. See our data deletion page for instructions. We may suspend or terminate your account, with or without notice, if you breach these terms, if your activity poses a security risk, if we are required to do so by law, or if continued provision of the service to you becomes commercially unreasonable. On termination, your right to use the service ends immediately.

11. Disclaimers

The service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and accuracy or reliability of AI outputs. We do not warrant that the service will be uninterrupted, error-free, or compatible with future changes to the Meta Platform or any third-party API on which it depends.

12. Limitation of liability

To the maximum extent permitted by law, ReelDrop and its officers, directors, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with the service. Our total aggregate liability for any claim arising under these terms is limited to the greater of (a) the fees you paid to ReelDrop in the twelve months preceding the event giving rise to the claim, or (b) CA$100.

13. Indemnification

You agree to indemnify and hold ReelDrop harmless from any claim, demand, or damages, including reasonable legal fees, arising out of (a) your content, (b) your use of the service in violation of these terms, or (c) your violation of any law or any third-party right.

14. Governing law and dispute resolution

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. You and ReelDrop submit to the exclusive jurisdiction of the courts of Toronto, Ontario for any dispute that is not required by law to be resolved elsewhere.

15. Changes to these terms

We may update these terms from time to time. When we make material changes we will notify you by email, by an in-app banner, or by updating the “last updated” date below. Your continued use of the service after a change takes effect means you accept the revised terms. If you do not agree, you must stop using the service.

16. Miscellaneous

If any provision of these terms is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a right under these terms is not a waiver of that right. You may not assign these terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. These terms, together with our privacy policy, are the entire agreement between you and ReelDrop regarding the service.

Contact us

Questions about these terms? Write to us at piyush@reeldrop.io.